Verify that the missing channel(s) are included in your monthly subscription. Click on “What’s On” on the home page to see a channel lineup.
Also, all channels now require a set-top box. If you do not have a TDS set-top device on every TV in your home, please call 704-235-6325 to have one shipped to you within five business days.
- Verify connections
- Are all connections secure and hand tight?
- Are you using the proper connectors and color coding?
- Is the cable coming from the wall connected to the “IN” jack on your cable box.
- If you’re not using a cable box, you now need one. Please see the statement above.
- Check the TV
- Is the proper input selected (i.e., channel 3, Input 1, Input 2, HDMI, etc.)?
- Are you using the proper connectors and color coding?
- Check the Set-Top Box
- Is the power on?
- Is the proper input selected?
- Check the cable TV (CATV) setting
- Does the TV have a cable TV (CATV) switch or function on the on-screen menu? If so, is it set to CATV?
- Check the auto-program settings
- Does the TV have an auto-program function? If so, is it activated?